We at Helplink.ie know the value of positive, evidenced based and balanced communication to resolve issues and disputes. Our Conflict Resolution Centre (CRC) provides donation based Mediation Services and Community Workshops for the West of Ireland. We also provide Ireland’s first low cost Online Mediation Service which is available nationwide and beyond.

CRC Services and Workshops 

The Centre’s donation based Mediation Service caters for court ordered and self-referred mediations and other forms of conflict resolution. Our face-to-face service is based in Galway City Centre supporting people from the West of Ireland. We also provide a low cost Online Mediation Service also available nationwide and beyond. 

We provided Mediation appointments in these areas:

Family Mediation

(couples separating or family disputes)

Housing Mediation

(students, social housing tenants etc.)

Community Conflict Mediation

(e.g. neighbour or schools disputes)

Our non-profit CRC also provides much needed community outreach workshops. Our programme called ‘Challenging Conflict’ is designed to help participants learn about Conflict Management – the theory and some of the skills underpinning it. The programme is currently aimed at second level schools and can be easily adapted for other community organisations; see separate page ‘Community Workshops’ on this site for more.

As social services advocates and Mediators ourselves, we at the CRC are motivated by the principles of clear boundaries; with respect for privacy and confidentiality being paramount. In our opinion, it is best practice at the beginning of any mediation process to encourage everyone involved in the planning as to the space requirements of all parties in order to encourage a more successful outcome.

We provide a high quality of customer service which will ensure that all clients are dealt with in a professional and confidential manner.

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Centre Opening Times

 Monday to Friday: 9:30 am to 7:00 pm

Saturday & Sunday: By Appointment

Closed: Bank Holidays & 22nd December to 2nd of January

Some Terms & Conditions:

Mediation appointments are provided on a as-and-when available basis. The centre reserves the right to refuse service if clients are aggressive towards staff or other parties before, during or after a mediation appointment.

The CRC, Helplink Support Services nor any of its staff, employees, volunteers or contractors cannot be held legally responsible for any decisions arising from a mediation appointment provided by Helplink Support Services CLG. Furthermore, all parties must agree, in writing, to fully indemnify Helplink Support Services CLG against any and all legal actions arising from the mediation process.

All parties agree to sign and be bound by all Non Disclosure Agreements and Mediation Contracts provided by the Helplink Conflict Resolution Centre before any Mediation can begin.